SOLVED ! – USD wire from the US. 2 weeks, no deposit, no support

Hi,
I made a wire transfer into my GateHub wallet 14 days ago. I am from the US and I was aware that the transfer might take longer than usual.
However, I am starting to think that there might be a problem with my wire transfer.
I made the wire at my local bank. Together with an agent, we inputted all the information provided, INCLUDING the reference number, and double checked it to make sure.
The agent then provided me with an FTRA (Funds Transfer Request Authorization) copy, which shows all the wire information.
Looking at my copy, all the recipient information is correct, as well as the bank information. 
However, the only thing that does not seem to be straight forward is where the agent placed the reference number:
There are two sections at the bottom of the recipient information section
Additional Reference Information : (this is left blank)
Additional Bank Instructions :  REF XXXXXXXXX  (this contains the reference number and has the “REF” prefix)
I talked to the bank again and they provided me with an MIR/trace number that I could provide to someone from GateHub that is willing to assist me.
It’s been 2 weeks and I am trying to finalize this long process. I find it frustrating that I have yet to be able to get some assistance.
At this point, I’m not sure if GateHub still hasn’t looked over my deposit or something is wrong with the wire transfer causing the funds not to be deposited.
Either way, I have not heard back from them, although I’ve been desperately trying to contact support.
Should I keep waiting ?
EDIT : Thank you Enej!
Edited 19 minutes ago by adrianmuresan

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